We’ll show you how to work with our inbound marketing team in Vancouver in this post. Before we get into the nitty gritty, there are a few things that you should be aware of in order to get the most value out of our unique team. We live, breathe and sleep SEO and inbound marketing and all things digital – even web design and development. Because we have been in the industry for so long, when you ask us a simple question, we may give you a very detailed answer or even get technical. We may link you to documents, spreadsheets and reports we have created for you. We can break this down into laymans terms as well, so you don’t need to be an expert in order to understand what we are offering, and the value we bring.
Questions, Free SEO and Marketing Lunch and Learn – Our Gift to All New Clients in Vancouver and Surrounding Areas
If you are new to SEO or marketing, this is a great opportunity to ask more questions. We have a lot of documentation, examples and easy to follow visualizations to help explain what we are talking about. Most agencies won’t be willing to provide training like this, but we include it in all of our services. Each client is also awarded a free one hour lunch and learn. We see our line of work as a long term solution and feel it is important for us to invest in our relationship with you so that you know what is being done, why and what the expected results may look like.
Afterall, you are investing in your business with us, so the more you learn about what we do, the closer we can work together to achieve amazing results. If you prefer to not have so much collaboration with us, we can work that way too. If you are in the Vancouver area, we can come to your office, otherwise we will schedule a meeting at our office or we can make arrangements to meet somewhere in the middle. We can also arrange for a video chat if we are too far away.
Communication – Emails, Calls, Meetings, Online Project Management System and Online Ticketing System
Communication is an important part of any working relationship. We try really hard to be clear, concise and simply things as much as possible. SEO and digital marketing can get pretty complex, so if we use an industry term you don’t know, please visit our marketing definitions page or ask us to explain as it happens. We always try our best to not use industry terms, though sometimes they are necessary in order to explain things.
We do our best to answer emails and phone calls in a timely manner, either immediately, by the end of the day or within 24 hours. If you happen to call in and get our voicemail, please send us an email. In most cases we are already on a phone call or are in a meeting. If you are a busy person and we keep missing one another’s phone calls, please check out our online availability calendar to schedule a call with us. You can also add in a comment beside a to do in Basecamp or email the support team to create a ticket for a faster response.
Handling Email Communications – Our Team Will Combine All Threads Into One to Increase Efficiency
If you are a sender of frequent emails of 10 or more a day, it’s not uncommon to find us consolidating multiple emails you may have sent into one neat, organized email. We have a lot to look after with an SEO, marketing, or digital campaign, so it is important for us to have everything all in one place. We don’t expect you to group all of your emails together, we really don’t mind doing it 🙂 This is done in order to free up more time for actual work – rather than have inefficient communications and have multiple email threads to keep track of.
Put Things Into Production Quickly and Easily With Our Online Ticketing System
If you need something done right away, please use our online ticketing system and set an urgent priority to your message or add it directly to your Basecamp to do list named Client Task Requests.
While communications are important, sometimes they take away too much time away from doing actual work. Sometimes we may skip the fluff in emails and reply only to work based topics. Should this happen, please know that we are diligently working on your project and are making an effort to put your dollars towards the actual work. We are very friendly, so if you receive a work focused email back from us please know we are sincere with our commitment to you, helping you reaching your business goals and to nurturing our working relationship. Having time for client care and production is a delicate balance and we try our best to keep this in check. We are a small, growing agency and thank you very much for working with us.
Phone Call and Meeting Support – We are Happy to Provide Support in the Format You Like to Communicate In
Phone calls and meetings are also important so that things can be discussed and explained faster than email or IM. We are mostly comfortable with email and IM, but do recognize that meetings and phone calls are an important part of client care. To get the most out of phone support, use it as consultation, as if you were talking to a Lawyer, a Dr, a Counsellor or another profession with similar client and provider relationships. Use your phone call time for consulting, rather than task review. Our online systems are set up for task review. You can check in at any time for progress updates, to put in any new requests or anything else. If you prefer to use the phone for task review, that is fine too, but straying from our system can increase support time costs. We recognize communication takes time and skill so that any communication difference, preferences or different personalities is handled accordingly. We really do our best to provide our clients with great support.
We Can Provide You With as Much or as Little Support Time as You Need
For each project you will be given one 15 minute call each week and a 30 minute meeting either on the phone or in person each month. We will respond to emails within 24 hours. If emails, calls or meetings require more time, we can provide you with as much support time as you need. This is billed at our hourly rate. When you use our systems, support time is drastically reduced so it’s budget friendly and you get the info you need.
Contact Us for More Information on How to Work With Us – Skilled SEO and Inbound Marketing Team in Vancouver
This quick overview on how to work with us has been put together to lay out our cards on the table so to speak. We realize that everyone is different and works differently. Sometimes working styles aren’t a perfect fit, but we do promise our work and the systems we have put in place are very efficient. If you choose to not use our systems, please note that this can affect support time costs. We will make every effort to be transparent about everything and make sure that the work delivered is of world class quality. If you would like to schedule a call with our amazing inbound marketing team in Vancouver to see how we can help you with your business, please email us, call us at 604-779-8438 or chat with us online right now. If you’re ready to dive right in, you can also request a free quote by clicking the button below. Thanks for visiting our site! 😀